The official KGeN rewards store

Preliminary

This privacy policy (“Privacy Policy”) governs how Kratos Studios Limited (“Company” or “Us” or “We” or “Our”) processes, uses, collects, discloses, transfers, stores, and retains users (“User”, “you” or “your”) information. We recognize the importance of privacy as well as the importance of maintaining the confidentiality of User Data (defined hereunder).

The website, mobile application, and other software application (hereinafter referred to as ‘Platform’) enables purchase of products and extension of services as specified in the Terms of Use. By browsing, accessing, and using the Platform, and/or, providing your information for availing our services, you expressly agree to be bound by this Privacy Policy and the applicable Terms of Use.

You are requested to review the Privacy Policy from time to time to keep yourself updated with any changes; modifications made to terms hereof.

THIS PRIVACY POLICY FORM AN INTEGRAL PART OF OUR TERMS OF USE AND SHALL BE SUBJECT TO AND READ ALONG WITH THE TERMS OF USE. ALL CAPITALIZED TERMS USED AND NOT DEFINED HEREIN SHALL HAVE THE SAME MEANING ASCRIBED TO THEM UNDER THE TERMS OF USE.

CONSENT

By using the Platform and our services, you agree and consent to collection, transfer, use, storage, disclosure, and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Platform.

USER DATA AND PURPOSE OF COLLECTION

Personal data is information that enables us to identify any natural person (including you) or relates to an identified or identifiable natural person (“Personal Data”). When you access or use the Platform you may provide, or we may collect information that may specifically identify You or any other individual. Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide you services and to protect your account.

Given below are the types of information (“User Data”) We may collect:

Information Type	Data Collected	Purpose and Use
Personal /Registration Information	Information including, but not limited to, User(s) name, address, phone number, gender, email address, date and/or year of birth, geographical location (country and city), TAX Number, and User preferences may be collected at the time of User registration on the Platform or from time to time.	For processing User’s registration as a user, providing User(s) with a log-in ID for the Platform and maintaining and managing User’s registration; For verifying User’s identity; For providing User(s) with customer service and responding to User(s) queries, feedback, claims or disputes; We (including our affiliated companies, licensor holders, and designated Service Providers (defined hereunder) may use information to provide notices, surveys, product alerts, communications and other marketing materials to User(s) relating to products and services offered by us or affiliated companies; and For making such disclosures as may be required for any of the purposes mentioned herein or as required by law, regulations, and guidelines or in respect of any investigations, claims or potential claims brought on or against us or against third parties.
Account Information	Information, including but not limited to, billing and delivery information.	For facilitating purchase of products or availing of services transacted on or procured through the Platform; In connection with any communication, transaction, payment services or any other services that you may avail using the Platform.
Activities Information	Information relating to communication or transactions including, but not limited to, the types and specifications of the goods, and delivery information, any dispute records and any information disclosed in any communication forum provided by us and/or third party service providers.	For facilitating purchase of products or availing of services transacted on or procured through the Platform;
Browsing Information	Records of your browsing or purchasing activities on Platform including but not limited to IP addresses, browsing patterns and your behavioral patterns, and cookies or similar technologies. In addition, we gather statistical information about the Platform and visitors to the Platform including, but not limited to, IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors.	To enable Your use and access to the Platform and facilitation of Our Services To identify areas of improvement and create better user engagement on the Platform To analyze your interaction with our services and to send promotional information. This information is used for purposes such as serving and rendering notices, surveys, product alerts, advertisements, analysing our Platform’s flow, measuring our promotional effectiveness and improve your experience of the Platform as it allows us to enhance our products and services provided to you via the Platform.
Correspondence data	We may collect any communications and/or information You provide directly to Us via email, social media or another channel (such as Discord). This includes the content and metadata associated with the communication for Our records.	To assist You better in resolving any query
Information collected for Third Party Analytics services	We may use third-party analytics services to collect information about how you use and interact with our Platform. These services may use cookies to gather information about your usage. We use these analytics to understand how people use our Platform, to improve it, and to customize the content and features based on user interests. However, no personally identifiable information or payment-sensitive information is shared or used for such analytical purposes. We may collect passive biometric information, device information, geolocation and user information for further sharing with third party service provider to ensure and monitor any fraudulent activity on the Platform.	For performing research or statistical analysis in order to improve the content and layout of the Platform, to improve our product offerings and services and for marketing and promotional purposes. We collect information about User’s passive behaviour data to make sure there is no fraudulent activity being undertaken by users.This includes browser information, operating systems, and connection attributes. This data is used to analyze and detect fraud patterns. We may further collect information of User’s past activity such as the number of times a User interacts with Platform and basic information about User’s Account. This data is also used to detect and analyse fraudulent patterns and further shared with third party service providers engaged by us in this regard.
AI profiling Information	We may collect information, including but not limited to name, age, gender, country, city, email, level of education, degree, university, completion year, domain expertise, work experience, skills, tool expertise, language expertise for any AI training related activity to which a user participates on the Platform	This data is collected to build user's AI profile. These data points act as filtering levers to deliver relevant and personalized campaigns to users.
Transactional Data	Order history	This data is used to track past purchases in order to improve product recommendations and manage returns or refunds.

Further, we may collect data that is not identifiable to you or otherwise associated with you, such as aggregated data, which is not Personal Data. We will not attempt to identify you from this data. To the extent this data is not identifiable or associated with any person it is not subject to this Privacy Policy.

You also specifically agree and consent to Us collecting, storing, processing, transferring, and sharing information (including Personal Data) related to You with our third party service providers to facilitate provision of services to You and provide better services to You.

Sharing of Your Information

We will disclose or share Your Personal Data, without notice, for the primary purposes for which it was collected in accordance with this Privacy Policy, including, without limitation:

where you have consented to such disclosure or sharing;
where permitted under the applicable Data Protection Laws;
where required under Applicable Laws;
where it is necessary to protect and defend the rights or property of the Company, our service providers, and/or our users; and
where it is necessary to act under exigent circumstances to protect the personal safety of other users on the Platform, or the general public visiting the Platform.

This sharing of User Data is on a need-to-know basis. Some of these third-parties include:

Service Provider(s): We work with our service providers to execute various functionalities of the Platform and provide services to you. We may share your information with them to enable the service offering and better customize our services for You.
Group Companies - Subject to applicable laws, we may share any data, including Personal Data, that we collect from you with our group companies for product research and development; making our Services better; and tailoring the Platform for your benefit.
Sharing of information due to legal obligations - We may also disclose and transfer User Data to our professional advisers, law enforcement agencies, insurers, government and regulatory and other organizations, when we believe in good faith that such transfer is necessary to comply with applicable law including to: (i) conform to legal requirements or comply with legal process; (ii) protect rights or property or affiliated companies; (iii) fraud protection and anti-money laundering activities; (iv) prevent a crime or in interest of national security; or (v) protect personal safety of our Users or the public. We may also disclose Your personal information to enforce or apply our Terms and other agreements; or protect the rights, property or our safety, safety of our Users or others.

For the purpose of providing Our services, we may share any data, including Personal Data, with third parties internationally and you consent to such sharing of data in order to avail Our services.

Security of Your Information

We strive to maintain the security and safety of your Personal Data in line with industry standards. Once we have received your information or Personal Data, we use strict procedures and security features as per industry standards in accordance with applicable laws to try to prevent unauthorised access, loss, misuse, unauthorised disclosure and dissemination, destruction and alteration of your Personal Data.

Steps taken to ensure Personal Data security:

All data is hosted on third-party servers having security standards as per global benchmarks;
We employ industry standard data security practices to keep Your Personal Data safe from cyber-attacks and threats.
We undertake periodic assessments of the Platform’s safety and security practices.

You are responsible to keep your credentials for accessing the Platform personal and confidential. You should not share your password or login details with anyone. We will not be responsible for any liability or obligation you might face due to your sharing of your User account details with anyone.

While we sincerely strive to protect your Personal Data, we cannot guarantee its security, or warrant that no harmful code will enter the Platform (including but not limited to viruses, bugs, trojan horses, spyware, malware, forks or adware). Transmission of information through the internet is not completely secure. You should be aware of the risks associated with disclosing any information or transacting over the internet or when using online portals.

We urge you to take every precaution when using the internet to disclose your Personal Data to us, including using strong passwords, changing your password regularly and using a secure browser. ANY INFORMATION YOU PROVIDE US IS AT YOUR OWN RISK AND DISCRETION.

We endeavour to safeguard the confidentiality of your Personal Data, however, transmissions made by means of the internet cannot be made absolutely secure. We will have no liability for disclosure of your information due to errors in transmission and / or unauthorized acts of third-parties.

You agree to immediately notify us if You discover or otherwise suspect any security issues related to any of our Services or your User account. You can contact us at [email protected].

Our Cookie Policy

Please note that we use “cookies” to help personalize your online experience.

A “cookie” is a text file that is placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your device. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

Cookies may be either persistent cookies or session cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

We place cookies on certain pages of the Platform in order to help and analyze our webpage flow, track user trends, measure promotional effectiveness, and promote trust and safety. We offer certain additional features on the Platform that are only available through the use of a “cookie”. We place both permanent and temporary cookies in your device’s hard drive.

Cookies on the Platform may be used to ensure a smooth user experience, perform analytics, and for showing relevant advertisements. Please note that third parties (such as service providers, analytical software providers, etc.) may also use cookies, over which we have no control.

Users can modify their browser settings to accept, block, or delete cookies. To manage cookie settings, please visit your browser’s settings. Please note, though, that if you choose to delete or block your cookies, you will lose the ability to save certain preferences, such as your username and password. If you delete or block your cookies, you will, for example, need to re-enter your log-in credentials to gain access to certain services provided by the Platform upon each visit.

Storage, Processing and Retention of Personal Data

Personal Data collected by the Company may be stored and/or processed in the country where the Company or its service providers maintain facilities. The Company will also be entitled to use third-party service providers to store your Personal Data. The storage location(s) are chosen to operate efficiently, improve performance, and create probability of errors for protecting your Personal Data in the event of an outage or other problems. We take steps to ensure that the Personal Data we collect is processed according to the provisions of this Privacy Policy and the requirements of applicable laws wherever the Personal Data is located.

We may retain your Personal Data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted under applicable laws.

We will continue to retain your Personal Data unless you request us for deletion of your data.

Your Rights

In accordance with applicable laws, you may be entitled to a variety of legal rights regarding the collection and processing of your Personal Data. You may exercise these rights, either directly through the functionalities provided on the Platform or by contacting us as outlined in the section ‘Grievance Officer’ at the end of this Privacy Policy. We may request certain additional information (that may include Personal Data) that may be reasonably required to authenticate your identity, your request, and/or to clarify or understand the scope of such requests. The rights available to Users include:

the right to know if we process your Personal Data and the purposes of processing;
the right to be informed about the Personal Data we collect and/or process about you;
the right to know the details of the persons with whom we have shared your Personal Data, including the Personal Data shared and the purposes of sharing your Personal Data;
the right to access, modify, update, complete, correct Personal Data about you;
the right to request for erasure and/or the right to be forgotten by deleting your User account;;
where processing of Personal Data is based on consent, the right to withdraw your consent to such processing; and
right to nominate a person to exercise your rights hereunder in case of death or incapacity.

You are free to remove your social handles or disconnect your wallets from your User account by logging in and visiting your profile page, subject to the Terms of Use, this Privacy Policy, and applicable laws. If you wish to remove or delete any other data, you can do so by deleting your account.

You may opt out of receiving marketing and promotional communications from us. However, You will continue to receive necessary transactional emails until your User account is deleted.

Subject to the exceptions under applicable laws, if You wish to make a request for access to a copy of the Personal Data which we hold about you or information about the ways in which we use or disclose your Personal Data, or a correction request to correct or update any of your Personal Data which we hold about you or exercise any of your rights as mentioned above, you may submit your request via email at [email protected] .

Please do note that for some Personal Data, You may not have the ability to withdraw consent while your User Account is active. We shall inform You of the likely consequences of such withdrawal at the time of You making the request.

Minors

Our services are intended for use only by individuals who have attained the age of majority and are legally permitted to enter into a binding contract and/or engage in financial transactions under applicable laws.

If we become aware that Personal Data of a minor has been collected without verifiable parental consent, we will suspend your access to the Platform and take appropriate steps in accordance with applicable laws.

Minors are advised not to use the Platform or provide any personal information. By accessing and using our services, you confirm that you are at least 18 years of age or have obtained parental/legal guardian consent where required.

Third Party Links and Sites

The services and/or the Platform may contain links to or information about third-party websites that are not within our control. We are not responsible for the privacy practices of any external website or mobile application.

You agree that we are not liable in any manner, whatsoever, for any content as may be displayed on such third-party websites.

If you follow a link to any third-party websites or application, please note that we do not accept any responsibility or liability for the same. Please check the relevant policies before you submit any information to these websites, mobile applications, or their affiliates.

Grievance Redressal Officer

If you wish to correct or update any information you have provided you may contact us to correct or update such information by writing to us at [email protected].

In the event you wish to report a breach of the Privacy Policy, you may contact the designated Grievance Officer of the Company at:

Grievance Officer,

White Martech Solutions Private Limited,

Address: 1147 KP Icon, 2nd Floor, 12th Main, HAL II Stage, Indiranagar, Bangalore - 560038, Karnataka

Email: [email protected]

Changes to this Privacy Policy

Any changes to this Privacy Policy will be communicated by us posting an amended and restated Privacy Policy on the Platform. Once posted on the Platform the new Privacy Policy will be effective immediately. Your continued use of the Platform shall be deemed to be your acceptance to the provisions of the Privacy Policy. User(s) agrees that any information we hold about User (as described in this Privacy Policy and whether or not collected prior to or after the new Privacy Policy became effective) will be governed by the latest version of the Privacy Policy.