Yes, you will need to sign up/ login and register with KStore to make a purchase. Users in India must log in via phone number; users from other regions can use Google, Twitter, etc.
It helps us verify your identity, track orders, and offer you support when needed.
You should check the mobile number provided by you while logging in/ signing up to your account. If you still don’t receive the OTP, you may write to us at [email protected].
No. Once you have added a phone number it shall be treated as the primary phone number. Changing or transferring your primary phone number is currently not allowed.
KStore is an e-commerce platform where you can buy vouchers of popular brands like Steam, Sony Play station, Amazon, Uber, PhonePe, Zomato at the best prices.
Yes, the vouchers are sourced from trusted and verified partners to ensure their authenticity.
Yes, some of the vouchers are region-locked and can only be redeemed in specific countries. Please check the voucher description for detailed information before purchasing. Vouchers marked with a “Global’ tag can be redeemed globally.
Upon successful payment you’ll receive two emails ; one confirming your purchase; and the other containing voucher details such as terms and conditions, the serial number, code, and redemption instructions.
The voucher expiry will depend on its specific terms and conditions. Some vouchers have a set expiry date. The email containing the terms and conditions of the voucher along with other details will mention the expiry of the voucher, if applicable.
Yes, you can purchase multiple vouchers in a single order by adding them to your cart before checking out.
You can check your order status by going to your Profile and checking the Profile > order history section. If the order appears with a “Completed” status, it means it was successfully placed. A confirmation email will also be sent after each successful purchase.
You will receive the digital codes delivered via email within 5 minutes in most cases. In rare situations, delivery may take up to a maximum 24 hours .
Upon successful purchase, you’ll receive a confirmation email with the voucher details that will contain the voucher code. It will also be accessible in your “Profile> My orders” section on the website.
In case you have not received your voucher, please check your spam folder and “Profile > My orders.” If you still can’t find it, please contact our support team at [email protected] with your order ID.
Yes, you may write to us at [email protected] mentioning your order ID in case you want us to resend the voucher. We will resend the purchased voucher to your registered email within 2 working days from the date of receipt of your email.
Yes, you can send the voucher to your friend by entering their email during checkout and they’ll receive the code and voucher instructions over email.
No, currently you can not send vouchers with personalised messages.
If you don’t receive the purchased vouchers within 24 hours, please contact our support team at [email protected] with your order ID and voucher details. We’ll verify the information and attempt to resolve the issue within 2 work days. If we are unable to do so, we shall refund the amount.
Absolutely! Upon successful purchase you will receive a mail with voucher details which shall include instructions on how to redeem the voucher. You can also refer to the voucher's page on KStore or use the help links provided. If you're still having trouble, feel free to contact us at [email protected].
KCash is loyalty rewards points that a user earns while using the KGeN platform.
You can earn KCash reward points by playing games, completing challenges, leaderboard wins, and campaigns at play.kgen.io.
Yes, you can. You can swap USDT to buy KCash in https://play.kgen.io.
You can check your KCash balance by clicking on the ‘wallet’ icon at the top right of the KStore webpage.
Yes, your KCash does comply with local taxes.
Yes, in certain select regions you can purchase a voucher using both Kcash and real money.
Currently, your KCash does not expire. If this changes in the future, we’ll notify you.
No, currently there’s no limit to KCash you can earn.
No, you can not transfer your KCash. KCash is non-transferable and is tied to your account.
Currently you can not buy physical products with KCash. It’s coming very soon. Stay tuned.
You can get notified about new vouchers or offers available by checking the KStore homepage regularly. You can also get updates via WhatsApp community, Telegram and Discord channels of KGeN.
You can purchase a voucher using your KCash from anywhere in the world. You can also use your local currency if that option is available in your location.
There are no hidden charges.All costs, including processing fees, are shown at the checkout page.
There are no restrictions on purchase value. However if you want to buy a large volume of vouchers, you may want to get it over multiple checkouts.
No, you can not cancel a voucher once it has been purchased. Once a code is generated for you, we can’t reverse the process. Hence, we can not initiate any refund to you.
Refunds are given only in cases of technical issues or non-delivery of vouchers once the support team has verified the details.
Once the support team confirms the refund, the refund shall be processed within 2–3 business days, depending on payment method.
If the voucher you have received is invalid or does not work, please email at [email protected] with your order ID. We will verify and reissue the voucher to you or initiate a refund as the case may be.
Please contact us at [email protected] with your order ID. We’ll verify and either resend the voucher or issue a refund as the case may be.
You can find the Order ID under the “Order History” section. You can find the Order History by going to your Profile and selecting the 'Order History' section.
Sure! If the Status is ‘Completed” in the Order history section , you should have received the code in your email.
If it shows “Processing”, it’s on the way and may even take up to 24 hours in very rare cases
If it shows “Partially Completed”, this means only some of the vouchers in your order were delivered. You will be refunded for any undelivered vouchers.
If it shows “Failed”, this indicates that none of the vouchers were delivered, and no payment was deducted for the transaction
No, you can not change the recipient’s email address after you have successfully purchased the voucher. The voucher code is delivered to the email address provided by you. Please ensure that you enter the correct email address at the time of checking out. We will be unable to change or modify the recipient email address once the voucher has been purchased and/or delivered.
In case your KCash is not showing at checkout, kindly ensure you're logged into with the correct account details. If it continues, please contact support at [email protected].
If you are facing payment issues, please wait for sometime and retry. If the issue persists, send us an email [email protected] with order details and our team will help you out.
Please email us at [email protected] with your order ID. Our support team will look into the issue and resolve it as soon as possible.
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